Q1: How does the heated pillow work?
A: The pillow has a built-in graphene/carbon fiber heating element powered by a USB cable (5V). Simply connect to any USB power source (power bank, laptop, car charger, wall adapter), press the power button on the red tab, and the pillow heats up within 3-5 minutes.
Q2: Is it safe to use while sleeping?
A: The pillow is designed for supervised use while awake. We offer an optional auto shut-off feature (45/90/120 minutes) for added safety. The USB 5V low voltage design eliminates electric shock risk. The heating element has built-in overheat protection that cuts power if temperature exceeds safe limits.
Q3: Can I wash the pillow?
A: Yes. The outer velvet cover is removable via zipper and machine washable.
Q4: What USB power sources are compatible?
A: Any standard USB 5V output: portable power bank (5,000mAh+ recommended for 2-3 hours use), laptop/desktop USB port, car USB charger, wall USB adapter, airplane USB port. The pillow draws 1-2A, so a 5V/2A power source is recommended for optimal heating performance.
Q5: Can I customize the color and shape?
A: Yes. We offer 8+ standard colors and accept Pantone color matching for orders of 500+ pcs. Custom shapes (round, heart, animal shapes, brand mascot shapes) available for orders of 2,000+ pcs with custom mold. Embroidery, printed patterns, and applique decorations are also available.
Q6: Does the pillow include a power bank?
A: No. The power bank is NOT included. We sell the pillow with USB cable only. However, we can source and bundle power banks (5,000-10,000mAh) as a gift set for bulk orders. Ask us for combo pricing.